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Welcome to Waterstones Hotel

A flagship property of Mars Enterprises & Hospitality Pvt Ltd is the Waterstones Hotel. While the hotel is rich in originality and feel, we are also passionate about service. Our rooms, lavish in their furnishings, feature an eclectic mix of traditional inseparable with the modern. The young, hip, and friendly staff ensures that your stay is warm and intimate. We encourage you to treat Waterstones Hotel as your home away from home. The adjoining Waterstones Club with its extensive range of sports, fitness, entertainment and spa services ensures that your stay is like none other.

Accommodation

Facilities

    • Free Parking
    • On-site Car Parking
    • Parking Available
    • Valet Parking
    • 24 hour front desk
    • Porter/Bell service
    • Wheelchair Access
    • Wake up calls
    • Local Newspaper/s
    • Dry cleaning / laundry service
    • Lockers Storage
    • Travel desk
    • Concierge
    • Luggage storage
    • Game Room
    • Bar / Lounge
    • Bed And Breakfast
    • Free Breakfast
    • Food Available
    • Room Service Breakfast
    • Room service - 24hr
    • Restaurants
    • Cafe
    • Car Rental Desk
    • Family Rooms
    • Free Wifi
    • Free Cancellation
    • Early Arrival
    • Business Services
    • Airport shuttle
    • Apartments
    • Adjoining Rooms
    • All Suites
    • Ice machine
    • Interconnecting rooms
    • Kids club
    • Kitchen Kitchenette
    • Late Check Out
    • Lift/Elevator
    • Pets not allowed
    • Non Smoking
    • Linen Provided
    • Lockers Storage
    • Late Arrival
    • Mobile Phone Charging Service
    • Shops
    • Shuttle
    • Stairs Elevator
    • Wifi access
    • Wheelchair accessible
    • Suites
    • Eco-Friendly
    • Non-smoking floors
    • Sauna
    • Gym/Fitness room
    • Games room
    • Day spa
    • Tennis court
    • Spa/Hot tub/Jacuzzi
    • Outdoor pool - unheated
    • Pool bar
    • Kids pool

Club & Spa

Sports & Fitness

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Recreation & Entertainment

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Business

Wine & Dine

Facilities

Complimentary Facilities

  • Welcome Drink on arrival
  • Complimentary Breakfast
  • Complimentary bottles of mineral water (02nos)
  • Valet Parking
  • Toiletries
  • 42" LCD TV
  • Bathrobes / Slippers
  • Shoe polish
  • Bluetooth Music Docking Station
  • Hairdryer
  • In room electronic safe
  • Clock
  • Daily English Newspaper
  • Tea/Coffe Maker in room with unlimited supplies of Tea/Coffee
  • Iron and Ironing Board
  • All News Cable Network
  • Individually Controlled Air-Conditioning

Facilities on Request

  • Twice-Daily Housekeeping Service
  • Choice of Firm & Soft Pillows
  • Free wakeup call facility
  • Shaving Kit
  • Sewing Kit
  • DVD Player & Selection of Movies

Facilities on Charge

  • Airport transfers
  • Laundry facilities
  • Mini bar
  • Doctor on call
  • One-Hour Pressing
  • Restaurant(s) and Lounge(s)
  • Wi-fi usage
  • Multi-Line Telephone with Voicemail
  • Travel Desk
  • 24-hour In-Room Dining
  • 24-hour Concierge Service
  • 24-hour Laundry / Pressing
  • Dry Cleaning

The Mars Group

The Mars Group owns and operates hotels, restaurants and clubs across India, including iconic and celebrated brands such as Waterstones, Pizza By The Bay, Eat Around The Corner and The Gordon House Hotel.

In addition to these notable brands, Mars Group also owns and operates Rokeby Manor, a quaint English country style hotel, Rokeby Residences, The Stray Dog Ale House & Stubli, Landour Bakehouse, The Little Salon & Spa Shed, as well as Clock Tower Cafe in the idyllic hill station of Mussoorie.

The company also operates food services contracts for institutional and airline catering. As part of the Waterstones masthead, the Mars Group is also developing serviced apartments and office towers adjoining the Waterstones Hotel and Club.

The Mars Group is promoted by Sanjay Narang and Rachna Narang.

Policies

Check In Policy

Check-in 1400 hrs / Check-out time is 1200 hrs


Cancellation Policy

Cancellation for a hotel room reservation must be received 2 days prior to the expected day of arrival. If cancellation of a guaranteed reservation is not received by the required date, the deposit will be forfeited. For details of cancellation policies and deposit requirements, please check at time of booking.


Early Arrival & Late Departure

If your arrival is early in the day and you prefer immediate access to your room, we recommend reserving for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access until you leave the Hotel. If you choose not to reserve, we will be glad to store your bags.

Travel Partners

Are you a travel company or a travel manager interested in working with The Waterstones Hotel? If yes, Waterstones Hotel is offering you a facility to make direct online reservations on www.waterstoneshotel.com.


The benefits range from :

  • 24/7 live status on availability and direct booking facility.
  • Benefit from preferential rates
  • Last room availability at certain times of the year.
  • Instant confirmations for you and your clients
  • Use your credit card for pre pay rates and booking guarantees.
  • Add your unique file reference to keep track of your bookings.
  • Request duplicate booking confirmation for customer.
  • Authorize payment for additional services and facilities like food and drinks, airport transfers etc.
  • Request based reporting of all past and future bookings
  • Facility to amend / cancel bookings online.

Register Your Profile :

Travel agents and tour operators can access their own offers and information directly (negotiated rates, customised commission rates) for The Waterstones Hotel by accessing details on their preferred GDS access. The GDS codes for The Waterstones Hotel are as follows

  • WINHMS (1A): YX BOMWSH
  • Sabre (AA): YX 82079
  • Galileo/Apollo (UA): YX 32781
  • Worldspan: YX BOMWH
  • Pegs ADS (WB): YX 61149
  • Travelweb (HD): YX 61149

Charity

Together, we can make a difference!

At the Mars Group, we measure our success not only in terms of profits, but also on how we can improve the lives of those less fortunate than us.

Through our collection programs we have collected and donated over 90 lakhs to organizations such as Apnalaya, Sneha, Sahai and CRY.

Today we support The Garhwal English Medium School (GEMS) www.gems-school.org

Our newest initiative is the formation of the Lotus Trust, through which we match your donations and execute projects to reach out to those in remote areas of the Himalaya. To-date we've contributed almost 4 crores towards rebuilding a community hospital, a place of worship and various other community initiatives.

Should you wish to know more about our contributions and initiatives, please write to lotus@mars-world.com

Our Location

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